How Smoove Works
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How it works
Welcome To Smoove
Do you know that you can Move Now and Pay Later?
With Smoove you can split your payment into 3 equal instalments at no additional cost.
Smoove is an all-in-one solution that values your time and safety
Our digital Survey method ensures your safety, privacy and saves your valuable time. This smart video survey feature ensures accuracy and clarity to all parties.
All movers and packers undergo thorough due diligence checks, you can see the mover’s profiles, ratings and terms of service.
One Stop Shop
Smoove is a one-stop-shop for all your moving and logistical services, providing the smartest, convenient and most reliable solutions under one platform.
Our Mobile App employs the latest technologies to ensure a seamless experience where you can securely submit your details, get quotations from our range of pre-qualified companies, select your preferred service provider, and place the order.
No matter where you are in UAE, we got you covered!
Frequently Asked Questions
Hiring a company of reliable packers and movers in UAE is a stressful and challenging task. We help you find the best movers and packers in UAE by providing you with multiple quotations to compare and choose the best company that suits your requirements.
No, Smoove is not a moving company. We are an online marketplace that connects customers to service providers while offering our customers an easy-to-use platform to provide accurate move details, select from multiple service providers, and book their move.
All the moving and packing companies on Smoove undergo a thorough due diligence process to ensure they provide the best value and quality to our customers. Before we onboard our service partners we ensure they operate with high hygiene and safety standards, use proper and high-quality wrapping and packing material, have a modern and well-maintained fleet, maintain the required insurances and registrations, and offer great customer service.
The main service provided by most companies are office shifting, house shifting, packing, loading, transporting, unloading, unpacking, and rearranging services, furniture disassembly/reassembly, and moving insurance.
Smoove’s Digital Survey feature eliminates the need for home visits and in-home physical surveys from multiple moving companies, therefore reducing your exposure to strangers and protecting customers and their families from unnecessary exposure to Covid-19 risks. In addition, as you will conduct the video survey yourself, you will be able to do it at the most suitable time for your family
Smoove is a unique platform to compare different Movers and Packers in the UAE. We provide you with:
(i) Convenience, Privacy, and Safety: with our smart Virtual Survey feature we have eliminated the need for multiple physical survey visits which means you can record the videos at your convenience.
(ii) Transparency: you can compare prices, reviews, and offers from multiple service providers and select the one that suits your needs.
(iii) Trust and Assurance: our service providers undergo thorough due diligence checks. We hold the order value until the order is delivered to the customer’s satisfaction.
(iv) Loyalty Program, we value customer loyalty, and therefore we are developing a loyalty program that will reward customers with loyalty points that can be redeemed on future purchases.
For more information please watch Welcome to Smoove
“Smoove uses Stripe as a payment gateway, Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe uses the best-in-class security tools and practices to maintain a high level of security at Stripe.
To learn more kindly visit https://stripe.com/docs/security/stripe“
It is possible to cancel or change the date, time, or the details of your order provided it is done reasonably in advance of the booked service time. To modify or cancel your order please contact us at email@example.com or through the in-app chat feature. Failure to provide sufficient notice when canceling or changing the order details may result in charging administrative fees to the customer.
For more details on orders cancellation, rescheduling, and refunds please refer to our payment terms
“Customers have two options:
1. To use the in-App video user-friendly recording feature;
2. To schedule a video call with our agent.
Please watch Digital Home Survey Tips using Smoove“
We offer 2 types of Virtual Surveys that the customer can choose from: 1. Video recording through Smoove App: you can record videos of the different areas/rooms of their home in simple steps. Alternatively, you can upload videos and photos from your phone’s video and photos library.
2. Schedule a Video Call: Schedule a video call with our specialist at your convenience to conduct the survey online. Our specialist will guide you through the process to ensure you capture all the important details to get the best rate.
For more details, watch:
Tips for Digital Home Survey using Smoove
Our skilled agents will first go over the data to make sure it doesn’t include any sensitive information. The data will be maintained on a secure online server, and information related to specific orders and/or jobs will be destroyed once the order/ job is completed or canceled by the customer. This information will be shared with our registered service providers to evaluate and complete the job. Smoove will ensure that your personal information is kept safe at all times.
We encourage our customers to use the digital survey feature (In-app or video call), the physical survey visit option is not available now but will be available soon.
We are working on expanding our services and team, with your support we will be able to achieve that shortly.