Relocating to the UAE or moving between emirates? Understanding the legal rights and responsibilities around moving helps ensure your relocation goes smoothly. As the leading moving marketplace in the UAE, Smoove.ae partners with professional movers to safeguard your move while providing exceptional service.

Declaration of Valuables

Before the move, you must notify the mover of any valuable items, including antiques, fine art, musical instruments, collectibles, heirlooms, designer furniture, luxury goods, and expensive rugs. These special items often require extra care and handling.

We highly recommend purchasing separate insurance to cover precious belongings. Smoove can facilitate organizing move insurance to give you complete peace of mind.

Access and Presence during the Move

You hold responsibility for providing movers access at the agreed time to both properties and facilitating your work. You or your representative must also be present throughout the execution of the move. Our movers cannot proceed without access or take instructions from third parties unless pre-approved.

Excluded and Restricted Items While Moving

Certain items are excluded or require special permits for transport, including jewelry, currency, explosives, weapons, pets, plants, automobiles, and goods needing government authorization. You should not pack valuables like jewelry or important documents. Please disclose any restricted items to coordinate proper handling.

Permits, Paperwork, and Compliance Requirements

You carry full accountability for obtaining a move-out permit from their old residence and a move-in permit for their new home before the relocation date. Other documentation like visas or employee housing allowance approval falls under client responsibility as well. Failure to secure permits can cause significant delays and penalties, so please apply well in advance.

Amendments and Communication

We request customers notify Smoove immediately regarding any order changes like timing, addresses, or shipment details. Late notifications can impact permit validity, mover availability, and quoted pricing. Please maintain clear communication to avoid last-minute surprises or canceled jobs.

Payments, Deposits and Cancellations

Customers agree to Smoove’s payment terms when booking a move.

Order cancellations and scheduling changes also carry separate fees disclosed at order time. We aim to clarify financial obligations upfront to prevent misunderstandings.

Damage Claims Process

While our movers take extensive precautions, occasional accidents happen during shipping high volumes of household goods. You hold accountability for properly checking and documenting any damage to goods before signing the completion paperwork.

Later claims require proof linking the damage to the assisted move. We provide full details on defending loss claims upon booking.

The Key Takeaway

Understanding the requirements around relocating internationals and processes in the UAE alleviates many headaches. Smoove.ae oversees reliable packers and movers in the UAE to transport your items safely while focusing on personalized customer care. However, clients share responsibility for key aspects like permits, payments, and disclosing special goods requiring extra handling.

We advise reviewing all policies at the booking so everything goes according to plan. Let our moving specialists guide you through a seamless transition to your new UAE home. Contact Smoove.ae to take the stress out of your upcoming move!